Right of Withdrawal
Richard Diffusion considers that any Customer who is not satisfied with the Products ordered should be able to exercise his right of withdrawal, without penalty, under the best possible conditions.
In accordance with articles L.221-18 et seq. of the French Consumer Code, the legal retraction period is fourteen clear days from receipt of the Product.
The Customer returning the Product within the framework of the exercise of his right of retraction, has the right to reimbursement of the price of the Products ordered. On Richard Diffusion's proposal, the Customer who has exercised his right of withdrawal may, however, opt for an exchange or the issue of a credit note.
To exercise this right of withdrawal, Richard Diffusion suggests that the customer contact Customer Service at n°0466238691 (toll-free from a landline).
Reimbursement will be made, at the latest, within fourteen days of the date on which Richard Diffusion is informed of the Customer's decision to withdraw. Reimbursement may be deferred until recovery of the Product by Richard Diffusion's Returns department.
Reimbursement will be made by the same means of payment used for the Order or by bank transfer.
Only complete Products (accessories, packaging, cardboard, instructions, etc.) in perfect condition for resale (not soiled, damaged or worn) will be accepted for return or exchange. To facilitate the processing of your request and speed up reimbursement, we recommend that you send us a carefully completed returns form.
The cost of returning the Product to us will be borne by the Customer, except in the case of a proven lack of conformity or hidden defect in the Product.
In the event of partial cancellation of the Order, the Customer who, at the time of the initial Order, would have benefited from free delivery due to exceeding a certain order amount, may be re-billed for the delivery costs corresponding to his/her actual order, if the latter falls below the free delivery threshold.
By exception, the right of withdrawal may not be exercised for contracts listed in article L.221-28 of the French Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are likely to expire quickly.
Return procedure Products must be returned to Richard Diffusion at the following address:
Richard Diffusion -
Returns Department
390 avenue Pavlov
Zone industrielle Saint Césaire
30900 Nîmes
Products must be returned properly protected and in their original packaging. They must be in perfect condition for resale. Any Product returned incomplete, damaged, washed, damaged, soiled, even partially, will not be reimbursed or exchanged.
The Customer returns the Products. We recommend that you keep a proof of return to facilitate procedures in the event of problems arising during transport.